CBU Mail & Shipping Services FAQs

We're conveniently located at Building 11, Lancer Plaza on campus. Our windows are open Monday to Friday from 8:00 AM to 5:00 PM. Have a question after hours? Reach us at mailandshipping@calbaptist.edu or 951-343-4203.

Email or text notifications only apply to packages, and do not apply to USPS letter mail. You'll receive an automatic email notification to your university email address or text as soon as your package is checked in. Keep an eye on your inbox — we'll let you know the moment it's ready! It is your responsibility to periodically check your mailbox at The Post.

We hold packages for up to 6 months after your notification is sent. After that, unclaimed items are returned to the sender or donated to a non-profit organization. Don't leave your package waiting too long!

Yes! An authorized representative may pick up your package simply send us an email from your CBU email address w/the name of the person you are authorizing.  Make sure they have their valid photo ID at pick up.

A valid university ID is required for all pickups.

The campus package locker is a secure, self-service station where students can pick up their personal packages delivered to their CBU address — you will receive a secondary email/text if/when a package has been relocated into a locker. 

The locker is available to all currently enrolled students. When a locker is assigned, you will receive a 6 digit pin number to authenticate and access the locker compartment that holds your package(s).

The package locker is located beside The Post at Building 11 Lancer Plaza. It is available around the clock.

You will receive an automated email and/or text notification as soon as your package is loaded into a locker compartment. The notification will include your unique access code. Be sure your contact information is current in the student portal.

It is quick and easy:

1. Go to the locker station at any time.
2. Enter your unique access code.
3. Your compartment door will pop open automatically.
4. Retrieve your package and close the door — you are done!

Packages must be picked up within 30 calendar days of your notification. After that, unclaimed packages are transferred to the Mail and Shipping Services office for storage. We will make additional attempts to contact you on how you want to proceed. Prompt pickup keeps lockers available for everyone.

Locker compartments are available in small, medium, and large sizes to fit most standard parcels. Packages that cannot be stored in a locker compartment will be held at the Mail and Shipping Services office instead for pickup. You will still be notified automatically.

First, double-check that you are entering the code exactly as it appears in your notification. If it still does not work, contact Mail and Shipping Services during business hours.

Yes – you may share your access code with a trusted person to pick up on your behalf. Please note that you remain responsible for the package once the code is shared. Authorized pickup by proxy is at your own discretion.

No – locker compartments are assigned randomly.

Simply bring your item to our front counter during business hours. Our staff will help you select the right service, calculate postage, and get it on its way. We’ll even package your items. We make shipping simple!

We support UPS, FedEx, and USPS — giving you flexible options for domestic and international shipments at competitive rates.

Yes, international shipping is available through USPS, UPS, and FedEx. Please note that certain items are prohibited or restricted by destination country. Our staff can help you navigate customs requirements and documentation. When in doubt, just ask!

Hazardous materials (e.g., chemicals, batteries, flammables) require special handling and documentation. Please contact us in advance at mailandshipping@calbaptist.edu before bringing such items in. We'll ensure everything is packaged and labeled in compliance with carrier and federal regulations.

Outgoing mail and packages must be dropped off by 12:00 PM to be processed and sent the same business day. Items received after this time will go out the following business day.

There is no action needed on your part! Your campus mailing address is assigned by us after your housing arrangements have been confirmed. You will receive an email with all the details. Please note that CBU mailboxes are only assigned to students residing on campus. Need help? We're happy to assist!

After graduation, you will receive an email informing you that your mailbox will be closed. Please let us know if you plan on staying on as a student on campus, so you will be able to continue to use your mailbox. Once you leave the university, mail will be held for 30 days and then returned to sender if unclaimed. We strongly encourage you to update your address with all senders before your departure date.

Absolutely! We accept all personal packages — including orders from Amazon, Chewy, and other retailers — delivered to your campus address. Just make sure your full name and university address are clearly listed on the shipping label.

The Mail & Shipping Services Team delivers mail & packages daily. We’re here to serve!

Provide your department's FOAP at the time of drop-off. Make sure your department has an active FOAP set up with us beforehand. Contact mailandshipping@calbaptist.edu to establish or verify your account.

These services are available at our front desk. Just let our staff know which service you need, and we'll handle the rest — including any required forms and tracking documentation.

Yes, we are a full service mail room. We are here for all your mailing & shipping needs. 

First, check your university email for a delivery notification. If nothing has arrived after the expected delivery date, contact us at mailandshipping@calbaptist.edu with your tracking number and we'll investigate promptly.

Document the damage with photos before opening the package further and notify us immediately at mailandshipping@calbaptist.edu. Please contact the sender and let them know about the damage so they can advise you on the next steps you should take.

Items that cannot be delivered due to an incorrect address are held for 3 months. Unclaimed packages are returned to the sender after 3 months. We do our best to track down recipients before returning anything!

Reach out to the original sender or shipper of the package to file a claim.

Prohibited items include but are not limited to illegal substances, weapons, live animals, perishables without prior arrangement, and unlabeled hazardous materials. For more information, please refer to the Student Handbook.

We accept over-sized and heavy packages, however those exceeding 150 lbs. must be tendered to the Logistics Center at 3050 Myers for shipping. Contact us ahead of time and we'll make sure everything goes smoothly.

Perishable items and live animals require prior coordination and are subject to carrier-specific policies. Fragile items should be clearly labeled and properly packaged. We recommend contacting us before shipping or receiving anything sensitive.

Postage and shipping charges are billed directly to your department's FOAP monthly. A charge back report will be submitted to Accounts Payable for reconciliation.

Yes! Personal shipments can be paid for by cash, check, or credit/debit card at the time of drop-off.

Contact us at mailandshipping@calbaptist.edu or 951-343-4203 to set up the FOAP or make changes to an existing one. You'll need approval from your department's budget officer and a valid cost center code to get started.