Students with a credit balance resulting from federal aid and/or federal loan monies will automatically receive a refund, after all charges are covered and a credit exists on their account.
Students receiving federal loans can expect to receive 2 email notifications:
- The first email notification will come from the US Department of Education. This "disclosure statement" email will confirm the net loan amount approved for disbursement.
- The second email notification will come from the Financial Aid Office. This email confirms loan funds have been received by the school and are posted to the student account. Once loan funds have posted, the refund process will begin, if eligible.
We have partnered with Heartland ECSI for our direct deposit refund option. Eligible students will receive an email from Heartland ECSI with their Heartland Key and instructions for how to register. If you have any questions or need assistance, please contact ECSI directly at (844) 760-6052 or visit https://heartland.ecsi.net.
Students not enrolled in direct deposit will receive a paper check sent to the current address on file. To update your address information please complete and submit an Information Change Form to the University Registrar’s Office.
Refunds will be processed within 2 weeks or less in accordance with federal guidelines. The university is committed to processing refunds as quickly as possible.
Discontinuation of the Money Network® CashCard
First Data Money Network CashCard service is being eliminated. If you had a CBU CashCard please review the information sent to your email. You may also go to www.moneynetworkedu.com or contact the Money Network customer service at 800-822-4283 to update your address, or to get further information.
Students previously signed up with Money Network® will need to re-enroll with Heartland ECSI to receive future refunds electronically. If you have further questions regarding these changes you may also contact the Student Accounts Office at 951-343-4371.