Students with a credit balance resulting from federal aid and/or federal loan monies will automatically receive a refund, after all charges are covered and a credit exists on their account.
Students receiving federal loans can expect to receive 2 email notifications:
- The first email notification will come from the US Department of Education. This "disclosure statement" email will confirm the net loan amount approved for disbursement.
- The second email notification will come from the Financial Aid Office. This email confirms loan funds have been received by the school and are posted to the student account. Once loan funds have posted, the refund disbursement process will begin, if eligible.
We are excited to announce our partnership with HeartLand ECSI for our electronic refund options. Due to this change, new enrollment for direct deposit refunds will be unavailable until mid to late August. We appreciate your patience as we make improvements to our refund services.
If you have previously enrolled for direct deposit or for the CBU CashCard through Money Network©, please look for notifications in your Lancer Mail regarding re-enrollment with HeartLand ECSI.
Students not enrolled in direct deposit will receive a paper check sent to the current address on file. To update your address information please complete and submit an Information Change Form to the University Registrar’s Office.
Refunds will be processed within 2 weeks or less in accordance with federal guidelines. The university is committed to processing refunds as quickly as possible.