Services
Information Technology Services is proud to serve the CBU community through service excellence in the following areas:
- Administration
The Administration team provides leadership, guidance, support, and vision for technology at CBU. The team also provides pertinent services such as account provisioning and maintenance, vendor billing and payments, hardware procurement and software licensing.
Shelly Dietrich
Administrative Assistant
Brenda Perez
Technology Procurement Specialist
- Business Applications
The Business Applications team supports the implementation, maintenance and enhancement of business application systems such as the enterprise Student Information System, InsideCBU, Business Intelligence, and applications that interface with these systems.
Cathy Woodworth
Assistant Director of Business Application Support
Ronnie Phipps
Application Support Analyst I
Bob Bartlett
Business Systems Analyst
David Cordero
Business Systems Analyst
Claudia Florido
Business Systems Analyst
- Information Security and Projects
The Information Security and Projects team strives to protect university information, educate and encourage the community about cybersecurity practices, and ensure that there is reliable access to digital information, resources, and services. Additionally, the team supports and manages the security camera infrastructure, POS/registers, card services infrastructure, and project management.
Kevin Hirahara
Information Security Manager
Oscar Carreno
Manager of Card Services
Matt Jarrett
Assistant Director of Physical Security Technologies
Susan Ray
Business Systems Analyst
Alex Kim
Business Systems Analyst
- Infrastructure Services
The Infrastructure Services team manages and supports the voice, video, and data infrastructure. This includes services such as wireless, telephony, telepresence, virtualization, and servers.
Ricky Aguas
Assistant Director of Infrastructure
Manny Encarnacion
Network and Systems Administrator
Andy Miles
Network and Systems Administrator
Michael Knight
Systems Administrator
Adam W. Smyth
Telecommunications Administrator
- Multimedia Services
The Multimedia Services team provides support for students, faculty and staff that includes audio/visual, classroom technologies, conference room technologies, and digital signage. The team also provides project consultation and integration.
- Online Learning Systems and Services
The Online Learning Systems team manages and supports technologies used for distance learning and collaboration. This includes systems such as Blackboard, Webex, Telepresence, and related applications.
- User Services
The User Services team provides technology support for faculty, staff and students. This support includes desktop/laptop, mobile devices, printers, copiers, and computer labs.
Tim McClaury
Assistant Director of User Services
Nico Lopez
Customer Support Analyst II
Saul Plascencia
Customer Support Analyst II
Oscar Romero
Customer Support Analyst II
Nathan Lantz
Customer Support Analyst II
- Web Applications Development
The Web Applications Development team provides software development services that include custom applications, integrations, business process analysis, and automation.
