Students with a credit balance resulting from federal aid and/or federal loan monies will automatically receive a refund, after all charges are covered and a credit exists on their account.
Students receiving federal loans can expect to receive 2 email notifications:
- The first email notification will come from the US Department of Education. This "disclosure statement" email will confirm the net loan amount approved for disbursement.
- The second email notification will come from the Financial Aid Office. This email confirms loan funds have been received by the school and are posted to the student account. Once loan funds have posted, the refund process will begin, if eligible.
We have partnered with Heartland ECSI to process student refunds. To ensure you receive your refund quickly, we recommend you sign up for direct deposit. Eligible students will receive an email from Heartland ECSI with their Heartland Key and instructions for how to register. Students must have a United States Bank Account in order to receive refunds electronically. If you have any questions or need assistance, please contact ECSI directly at (844) 760-6052 or visit https://heartland.ecsi.net. We recommend making Heartland ECSI a safe email contact to ensure all communications regarding your refund are received.
Students not enrolled in direct deposit will receive a paper check mailed by Heartland ECSI and sent to the student's campus box or current address on file.
Students who change from living on campus to off campus must notify the Student Accounts office immediately to ensure the campus mailbox is closed and refunds are mailed to the permanent address.
To update your address information please complete and submit an Information Change Form to the University Registrar’s Office.
Refunds will be processed within two weeks in accordance with federal guidelines. The university is committed to processing refunds as quickly as possible. Please note paper checks are processed by ECSI and mailed outside of California, which may extend the time frame your check is received. We encourage you to sign up for direct deposit to avoid any mailing delays.