Campus Dining: Spring 2021 FAQs


  • How will campus dining be offered?

    CBU and its food service operator, Provider Food Services, have implemented new protocols and safety measures to promote a healthy dining experience on campus:

    1. Campus dining locations will provide meals in single-serve, to-go packaging. Self-serve options will not be available.
    2. Protective barriers have been placed at all order and pick-up locations.
    3. Everyone entering a dining facility is required to wear a face covering.
    4. There will be more use of technology to reduce wait times and physical gathering.
    5. Contact-less payment will be available.
    6. Physical distancing signage will be prominently displayed.
  • Will mobile ordering be available?

    Yes, mobile ordering is available with the CBU To-Go app.

    CBU To-Go app use instructions:

    1. Download the Transact Mobile Order app from the Apple App Store or Google Play Store.
    2. Select California Baptist University and register for the CBU To-Go app with your LancerMail account.
    3. Select your favorite dining location and build your order.
    4. Checkout and pay with your CBU Card (Meal Swipes, Dining Dollars, LancerBucks) or a credit card.
    5. After you receive an in-app notification that your order is ready for "Pick-up", scan the QR code on your receipt to confirm your order has been picked up (see notes below).
    6. Enjoy your order.


    Important Notes: 

    • Due to franchise requirements, Chick-fil-A and Shake Smart orders require two QR code scans: one for "Check-In" and a second for "Pick-Up".
    • Wait times at Chick-fil-A and Shake Smart are calculated on the number of "Checked-In" orders, not the number of "submitted" orders.
  • Is seating available at dining locations?

    Yes, outdoor dining is available. Tables and seating are located throughout the campus. Indoor seating will be available when permitted by state and local authorities.

  • What safety precautions are the food service staff taking?

    Provider Food Services staff has implemented a health and safety plan including but not limited to: employee COVID-19 training, daily wellness checks, wearing of face coverings and other protective gear, and frequent sanitization of high-contact surfaces.